System Integration

System Integration

We help our clients adopt and integrate new technologies so they can win more customers and become a market leader. Our team of experts in various technology can help architect new solutions and help eliminate technological burden from the internal team so they can provide 100% focus on their business. We can provide full end-to-end services from requirements gathering, technology selection, designing and architecting a solution, implementation services and knowledge transfer. Here are few integration solutions we provide to our clients, please contact us about your customized integration requirements.

 

 

Principal Duties & Responsibilities:

1. Actively monitors and analyzes user requests, evaluates and applies solutions.
2. Troubleshoots any IT technical issues and resolves in a courteous, professional, and timely manner in person or via email, telephone and/or other electronic medium.
3. Completes setup and configuration of company laptops and desktops and troubleshooting of these devices as well.
4. Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
5. Consults IT knowledgebase(s), Internet, other team members and any other appropriate resources for the purpose of independent troubleshooting.
6. Works with vendors on hardware warranty issues.
7. Provides limited after-hours support.
8. Administers computer networks and related computing environments including servers, routers, switches, storage arrays, virtual hosts / hypervisors, the Wide Area Network (WAN), and the Local Area Network (LAN).
9. Installs, patches, and upgrades hardware and software in accordance with the company's life cycle management policy.
10. Monitors and maintains email applications, virus protection software, web filtering and monitoring appliances, and firewall profiles.
11. Implements network security measures to protect data, software, and hardware.
12. Performs data backups and disaster recovery operations.
13. Maintains user profiles ensuring password policies and other system policies are enforced.
14. Assists with new IT projects by investigating options and making recommendation as to what systems, hardware, and software changes are appropriate for the enterprise including and not limited to desktops, laptops, cellphones, printers, and area/department specific software.
15. Trains and enhances user knowledge regarding computer software and hardware.
16. Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

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